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Notes on the order process

Since the beginning, we have been producing our Baumkuchen and Christstollen products in a handcrafted tradition in our Cottbus Baumkuchen Manufaktur.

This means that each order of our customers is individually produced and baked. For this reason, we would like to explain to you the normal order process in more detail in order to answer any open questions you may have.

If you would like to give away our products, we would like to ask you to order our Baumkuchen products on time.

1. Order

You have the possibility to order our products by phone. But the easiest way is directly via our online shop. Put the desired products into the shopping cart and follow the order process.

2. Production

After completion of your order you will receive an order confirmation by email. In the following, your order will be processed by our employees and your ordered items will be baked in our Baumkuchen Manufaktur.

3. Pay

The accounting for our products is based on the actual balanced weight. After the production of your ordered goods, you will receive the invoice of your order. The total amount is transferred to our bank account.

4. Shipping

After receipt of the payment, your package will be sent immediately. We also provide you with a tracking code, which allows you to track the progress of your shipment at any time. Enjoy our Baumkuchen products!


Any questions?

Do you have any questions about your order, delivery or just want to tell us something? You can reach us by phone from Monday to Friday from 9 am to 6 pm at +49 (0) 355 2 89 22 73 (except on public holidays).

We are happy to accept your inquiries in writing via our contact form. We will get back in touch with you.