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Revocation

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you, other than the carrier, take(s) possession of the goods.

In order to exercise your right of cancellation, you must inform us (Cottbus Baumkuchen Manufaktur, Carsten & Petra Hajek, Mühlenstraße 45, 03046 Cottbus, phone 0355 2 89 22 73, fax 0355 2 89 22 74, email baumkuchen@baumkuchen-cottbus.de) in a clear statement (e.g. a letter sent in the post, fax or email) of your decision to revoke this contract. You may use the attached example cancellation form, but it is not obligatory.

In order to comply with the cancellation period, it is enough for you to send us notice that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this agreement, we will return all the payments we have received from you, including the delivery costs (except for additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us) within fourteen days of the date on which the notice of cancellation of this contract was received by us. The repayment shall be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have proven that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately, in any event no later than fourteen days from the date on which you notified us that you were cancelling this contract. The deadline shall be deemed to have been observed if you send the items before the fourteen-day deadline has expired. You shall bear the direct costs of returning the goods. The costs have been estimated to be about 8.00 Euros at the most.

You must only pay for a possible loss of value of the goods if the loss in value is attributable to handling which is not necessary for examining the quality, characteristics or functioning of the goods.

Contact

Any questions?

Do you have any questions about your order, delivery or just want to tell us something? You can reach us by phone from Monday to Friday from 9 am to 6 pm at +49 (0) 355 2 89 22 73 (except on public holidays).

We are happy to accept your inquiries in writing via our contact form. We will get back in touch with you.